"The question I ask myself almost every day is, 'Am I doing the most important thing I could be doing?" - Mark Zuckerberg
Ahmad Hazem (25)
Software Developer
ABOUT
A motivated Junior Software Developer with significant knowledge of Java including JUnit, JavaScript, HTML, CSS, MySQL and in design and testing with understanding in Agile methodologies. I am eager to improve my skills by pursuing personal software development projects in my spare time, ensuring their functionality and efficiency through thorough testing.
As a self-taught developer, I completed a bootcamp program while working full-time, demonstrating my commitment to continuous learning and improvement. Through this experience, I developed strong time management and organizational skills, enabling me to effectively balance my responsibilities. I am eager to apply the knowledge and skills I have gained to contribute to an exciting new software development role.
RESUME
MY EMPLOYMENT HISTORY
Customer Experience Advisor at DWP/G4S
March 2022 - Present
- I help customers with inquiries and use multiple software to give timely and accurate information while meeting performance targets.
- Supervised team chats and assisted agents in addressing call-related inquiries. Coached agents by setting improvement goals to achieve their targets.
- Maintained regular communication with QA team for process updates and adherence to call protocols.
Delivery Driver at A To Z Auto Parts
September 2021 - January 2022
- Ensured timely delivery of customer orders and confirmed customer satisfaction.
- Collaborated with sales team to address customer concerns and facilitate replacement of received parts.
- Ensured customer satisfaction by promptly addressing issues and providing updates.
Travel consultant at Haramayn LTD
February 2021 - August 2021
- Analyzed websites to gauge their traffic and identify opportunities for integration into company website.
- Created and applied 150+ backlinks to company website, each with a 250-300 word description of services.
- Utilized Microsoft software, including Excel and Word, to track tasks and ensure timely completion to a high standard. Daily tasks were assigned and completed within the same day.
MY EDUCATION
Full Stack Developer Bootcamp, TechTalent Academy, Birmingham
September 2022 - December 2022
College Diploma, University College Birmingham, Birmingham
September 2014 - August 2016
MY SKILLS
Soft skills
- Able to work independantly and take initiative.
- A stong will and determination.
- I have great time management to get work done.
Technical skills
- Able to write clean and readable code.
- Proficient in writing code such as HTML, CSS, Java, JavaScript and MySQL.
- I am also proficient in software testing using JUnit.
MY CONTACT DETAILS
Name: Ahmad Hazem
Phone number: +447596424645
E-mail: ahmad.hazem1@outlook.com
Name: Ahmad Hazem
Phone number: +447596424645
E-mail: ahmad.hazem1@outlook.com